Refund Policy
SBW Raptors – Refund Policy
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This Refund Policy applies to all bookings made with SBW Raptors for falconry displays and experience sessions. By confirming a booking, the Client agrees to the terms outlined below.​
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1. Deposits
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A 25% non-refundable deposit is required at the time of booking to secure your date.
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This deposit is retained in all cases, including cancellations by the Client, as it covers administrative costs and date reservation.
2. Client Cancellations
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Cancellations made more than 14 days before the scheduled date will not require payment of the remaining balance, but the deposit will not be refunded.
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Cancellations made within 14 days of the scheduled booking will be charged the full remaining balance, and no refund will be issued.
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No-shows or failure to provide required access or site conditions will be treated as a cancellation and no refunds will be issued.
3. Cancellations by SBW Raptors
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In the rare event that SBW Raptors must cancel (e.g., due to illness, vehicle breakdown, or unforeseen emergencies), Clients will be offered:
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A full refund, including the deposit; or
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The option to reschedule at no extra cost.
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4. Weather-Related Cancellations
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Flying displays cannot be guaranteed in adverse weather (e.g., high winds, heavy rain, extreme heat).
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If a flying display cannot proceed due to weather, the full booking fee will still be payable.
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Where possible, we will provide a static or educational display as an alternative.
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For experience sessions, if weather prevents safe flying, we will offer to reschedule the session at no additional cost.
5. Refund Processing
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Approved refunds will be processed within 7–10 business days via the original method of payment.
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SBW Raptors is not responsible for delays caused by banks or payment processors.
6. Contact for Refund Queries
If you have questions about your refund eligibility or wish to discuss a cancellation, please contact us as soon as possible:
SBW Raptors
📧 sbwraptors@gmail.com
📞 07551594477