Refund Policy

SBW Raptors – Refund Policy

This Refund Policy applies to all bookings made with SBW Raptors for falconry displays and experience sessions. By confirming a booking, the Client agrees to the terms outlined below.

1. Deposits

A 25% non-refundable deposit is required at the time of booking to secure your date.
This deposit is retained in all cases, including cancellations by the Client, as it covers administrative costs and date reservation.

2. Client Cancellations

Cancellations made more than 14 days before the scheduled date will not require payment of the remaining balance, but the deposit will not be refunded.
Cancellations made within 14 days of the scheduled booking will be charged the full remaining balance, and no refund will be issued.
No-shows or failure to provide required access or site conditions will be treated as a cancellation and no refunds will be issued.

3. Cancellations by SBW Raptors

In the rare event that SBW Raptors must cancel (e.g., due to illness, vehicle breakdown, or unforeseen emergencies), Clients will be offered:
- A full refund, including the deposit; or
- The option to reschedule at no extra cost.

4. Weather-Related Cancellations

Flying displays cannot be guaranteed in adverse weather (e.g., high winds, heavy rain, extreme heat).
If a flying display cannot proceed due to weather, the full booking fee will still be payable.
Where possible, we will provide a static or educational display as an alternative.
For experience sessions, if weather prevents safe flying, we will offer to reschedule the session at no additional cost.

5. Refund Processing

Approved refunds will be processed within 7–10 business days via the original method of payment.
SBW Raptors is not responsible for delays caused by banks or payment processors.

6. Contact for Refund Queries

If you have questions about your refund eligibility or wish to discuss a cancellation, please contact us as soon as possible:

SBW Raptors

📧 sbwraptors@gmail.com
📞 07551594477