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Privacy Policy

SBW Raptors – Privacy Policy

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Effective Date: Reviewed 2025

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This Privacy Policy explains how SBW Raptors collects, uses, stores, and protects any personal information you provide to us in the course of booking or enquiring about falconry displays and experience sessions.

By using our services, you consent to the practices outlined below.

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1. What Information We Collect

We may collect and store the following information:

  • Full name

  • Contact details (email address, phone number, address)

  • Event or session details (date, time, location, type of event)

  • Payment details (only if relevant; we do not store card information)

  • Any other information voluntarily provided by you during the booking or enquiry process.

We do not collect or store sensitive personal information unless it is necessary for a specific purpose and you have given explicit consent.

 

2. How We Use Your Information

We use the information you provide to:

  • Process and confirm your booking

  • Communicate with you about your event or session

  • Respond to enquiries or feedback

  • Send booking confirmations and invoices

  • Maintain internal records for accounting and legal purposes

  • Occasionally send service-related updates or follow-up messages

We do not use your data for unsolicited marketing or share it with third-party advertisers.

 

3. Sharing Your Data

SBW Raptors will never sell, rent, or trade your personal information to third parties.

We may share limited information with:

  • Payment processors (e.g., PayPal) to handle transactions securely

  • Professional advisors, such as accountants, where legally required

  • Legal or regulatory authorities, if compelled to do so by law

 

4. Data Storage & Security

We are committed to keeping your data secure. We take reasonable physical, digital, and managerial precautions to prevent loss, misuse, or unauthorised access.

  • Electronic records are stored on secure, password-protected devices.

  • Paper records (if used) are kept in a secure location and destroyed when no longer needed.

 

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including:

  • Legal and accounting obligations

  • Recordkeeping and business reporting

  • Handling any disputes or follow-up communication

You may request deletion of your personal data at any time, provided there are no legal reasons for us to retain it.

 

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data ("right to be forgotten")

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, please contact us directly (see section 8).

 

7. Cookies and Website Analytics

If you visit our website:

  • We may use cookies to improve user experience and monitor website traffic.

  • No personally identifiable information is collected via cookies unless you submit it through a form.

You can disable cookies in your browser settings if you prefer.

 

8. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

SBW Raptors
📧 sbwraptors@gmail.com
📞 07551594477
 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. The most current version will always be available on our website or provided upon request.

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